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kveðja Harpa

We know how frustrating it can be to lose your FIFA Ultimate Team players due to your account having been compromised. By following the steps below, we can get you back in the game as quickly as possible.

Please keep in mind: Neither the FIFA Team nor EA Support will ever request your account information through the Xbox or PlayStation messaging system.

After ensuring that you have secured your account completely (changing your FUT, Origin, email password, or FUT Secret Question), you can report your missing FUT items.

To report lost or missing items* in FIFA Ultimate Team (FUT), follow the steps below:

*To report a FIFA Points issue, please follow the steps here.

1. Click Contact Us at the bottom of the article or product page

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2. The Product should already be identified
If not, click on Select Product to change it to FIFA XXXX (displayed in the blue bar as Step 1) and click Next
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3. Choose the Platform: Select the platform that you use to play FUT

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4. Click Next

5. Click on the Select a topic drop-down menu, then choose Lost / Missing Items as your topic

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Type in details about your topic under Please tell us a little more about your issue
6. Click Next

7. Click on the Email Me button

8. Fill out the required information and click Submit

You will receive an email with the results of your case once the investigation is complete. Be sure to stay posted to your email for additional information.

Please note that you should only submit one report of missing FUT items - our Game Advisors will not be able to provide you with any further assistance once your case has been submitted, nor will they be able to provide a faster resolution.

*For players based in the UK or Canada, please change your country setting to United States using the country selector (located at the bottom of this page) before clicking "Contact Us", and then choose the options above.

For players who do not receive the Lost Items web form, please select the contact method that works best for you, and have the following information available so that your Game Advisor can assist you further:

The affected persona name (Origin ID, PSN ID, Xbox Gamertag)
The date the coins or items went missing
How the coins or items were lost--Auction, Trade Pile, Reward, Item disappeared upon log-in?
Missing Items Description--If coins, how much? If players, which ones?
Any additional details that may be important to your issue